Effective Date: 01.02.2026

This Privacy Policy explains how Florin ("we", "us", "our") collects, uses, stores, and protects personal data when you use our international flower delivery service, website, and related services (collectively, the "Service").

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable EU data protection laws.

1. Data Controller

The data controller responsible for the processing of your personal data is:

Company name: Florin
Registered address: Hurma mah., 259 sk. ic kapi 1 07070 Konyaalti Antalya
Email: florindeliveryinfo@gmail.com

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Data provided by you

• Full name

• Phone number

• Email address

• Delivery address

• Recipient name and contact details

• Dates of birth and other important dates (such as anniversaries, holidays, or special occasions) provided by you for reminder services or order personalization

• Payment information (processed securely via third-party payment providers)

• Order details and history

• Messages, notes, or requests you submit (including greeting card texts)

• Full name

• Phone number

• Email address

• Delivery address

• Recipient name and contact details

• Payment information (processed securely via third-party payment providers)

• Order details and history

• Messages, notes, or requests you submit (including greeting card texts)

2.2 Data collected automatically

• IP address

• Device and browser information

• Cookies and similar technologies

• Website usage and interaction data

3. Purposes and Legal Bases for Processing

We process personal data only when we have a lawful basis under Article 6 GDPR:

PurposeLegal Basis

Order processing and deliveryPerformance of a contract

Customer support and communicationPerformance of a contract / Legitimate interest

Payment processing (including via Stripe)Performance of a contract

Fraud prevention and securityLegitimate interest

Order reminders, birthday and special date notifications, and personalised offersConsent / Legitimate interest

Marketing communicationsConsent

Website analytics and improvementLegitimate interest

Compliance with legal obligationsLegal obligation

We process personal data only when we have a lawful basis under Article 6 GDPR:

PurposeLegal Basis

Order processing and deliveryPerformance of a contract

Customer support and communicationPerformance of a contract / Legitimate interest

Payment processingPerformance of a contract

Fraud prevention and securityLegitimate interest

Marketing communicationsConsent

Website analytics and improvementLegitimate interest

Compliance with legal obligationsLegal obligation

4. Recipients of Personal Data

We may share your personal data only with trusted third parties where necessary, including:

• Local florists, couriers, and logistics partners

• Payment service providers

• IT, hosting, and analytics service providers

• Legal, tax, or regulatory authorities where required by law

All third parties are contractually bound to process data in compliance with GDPR.

5. International Data Transfers

As we provide worldwide delivery, your personal data may be transferred outside the European Economic Area (EEA).

In such cases, we ensure appropriate safeguards, including:

• EU Standard Contractual Clauses (SCCs)

• Transfers to countries recognized by the European Commission as providing an adequate level of protection

6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations

• Comply with legal, accounting, and tax requirements

• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request erasure ("right to be forgotten")

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at: [contact email]

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure proper website functionality

• Analyse traffic and user behaviour

• Improve user experience

You can manage cookie preferences via your browser settings. Disabling cookies may affect website functionality.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access

• Loss or destruction

• Alteration or disclosure

Access to personal data is limited to authorised personnel only.

10. Children’s Data

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data of children. If such data is identified, it will be deleted promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.

12. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Email: florideliveryinfo@gmail.com

Address: Hurma mah., 259 sk. ic kapi 1 07070 Konyaalti Antalya

Phone number: +90 535 725 57 07

 

This Privacy Policy is drafted in accordance with GDPR requirements and is intended for use within the European Union.