Delivery and Payment

Delivery terms

1. Delivery time

Bouquets are delivered daily.

Standard delivery intervals:

• 10:00 – 14:00

• 14:00 – 18:00

• 18:00 – 22:00

The exact delivery time is not guaranteed; a delay of ±30–60 minutes is possible, depending on traffic conditions and courier workload.

On holidays (e.g. International Women's Day, Valentine's Day and others), delivery is carried out during the selected interval without an exact time.

⸻

2. Shipping costs

• Delivery within the city – according to the rate specified when placing the order.

• Delivery to remote areas is calculated separately.

The exact shipping cost is displayed when placing your order.

⸻

3. Successful delivery

An order is considered completed if:

• the bouquet was handed over to the recipient personally

• the bouquet was handed over to a third party at the delivery address (hotel administrator, reception, security, colleagues, relatives, etc.)

When delivered to a hotel, business center, or residential complex, the bouquet may be handed over to reception or security if the recipient is unavailable.

⸻

4. Absence of recipient

If the recipient is not at the address, the courier:

1. Contacts the recipient by phone

2. waits up to 10-15 minutes

3. Contacts the sender to clarify further actions.

Re-delivery is available at an additional cost.

⸻

5. Recipient’s refusal of the bouquet

If the recipient refuses to accept the bouquet, the order is considered completed.

In this case, the following options are possible, subject to agreement with the sender:

• re-delivery to a different address

• return the bouquet to the sender (if possible)

• transfer of a bouquet to a third party

Refunds are not provided, as the bouquet is a perishable item and is made to order.

⸻

6. Delivery photos

At the client's request, the courier can take a photo of the bouquet delivery after handing it over to the recipient, with the recipient's consent.

The photo can be sent via messenger or email.

⸻

7. Replacing colors

Sometimes some flowers may be out of stock from suppliers.

In this case, the florist reserves the right to replace the flowers with ones similar in color, cost, and style, while maintaining the overall appearance of the arrangement.

⸻

8. Changing or canceling an order

You can change or cancel your order no later than 3 hours before delivery.

If the bouquet has already been assembled or the order has been handed over to the courier, cancellation is not possible.

⸻

9. Flower quality

We use only fresh flowers.

With proper care, the average bouquet lifespan is 3–7 days (depending on the type of flowers).